Frequently Asked Questions
Am I still being charged?
At this time, we have halted services and put all accounts on hold. For those of you on auto-pay contracts, we have frozen all billing cycles until we re-open. Upon opening, contracts for Personal Training Services will resume on the next billing cycle (1st or 15th of the month) and we will pro-rate anyone who is on a Group/Open Gym/Nutrition Membership.
Can I buy hours now?
Many of you have offered to pre-purchase hours and continue to bill you through the closures. We truly appreciate your continued support! For the time being we have halted sales, but will be happy to get you stocked up on hours when we open!
Can you refund me?
Under the circumstances, we respect that many of you have also been laid off work met with uncertainty, and have asked for refunds. Unfortunately, we are unable to provide refunds for pre-purchased services. However, your sessions never expire and we are happy to transfer your purchases to a different service or product that we have in stock.
What is Precision doing to support their staff?
We cannot thank you enough for your concern of your trainers! Lacy and Trevor, Owners of Precision have sought several resources for their staff during this trying time and continue to encourage our local leaders to provide necessary financial support.
Questions, Comments or Concerns?
Please fill out our form!
We sincerely apologize for the inconvenience and appreciate your understanding.
Thank you for your continued support of small businesses like us.